Refund policy

7-Day Return & Exchange Policy

At Original Appliances, customer satisfaction is our top priority. If you are not completely satisfied with your purchase or if you receive a damaged/defective product, we offer a hassle-free 7-day return and exchange policy.

1. Return Window

• You have 7 calendar days from the date you receive your order to request a return or exchange.

• Claims submitted after 7 days will not be eligible for a return or replacement.

2. Conditions for Return

To be eligible for a return:

• The item must be unused, unwashed, and in the same condition that you received it.

• The item must be in its original packaging, including all accessories, manuals, tags, and protective coverings.

• Proof of purchase (order number or sales receipt) is required for all returns.

3. Non-Returnable Items

• Items showing clear signs of abuse, misuse, or physical damage caused after delivery.

• Products returned with missing parts, original packaging, or accessories.

4. How to Initiate a Return

To request a return, contact our support team with your order details and photos/videos of the item (especially if damaged or defective):

• Phone / WhatsApp: +92 312 4602946

Once your return request is approved, our team will guide you on the pickup or shipping process for returning the product.

5. Refunds & Replacements

• Inspection: Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund/exchange.

• Replacements: If approved for a exchange/replacement, a new product will be dispatched to your address.

• Refunds: Approved monetary refunds will be processed via bank transfer or mobile wallet within 3–5 business days. Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item shipped).